Hi, I'm Lisbeth Martinez, I’m a seller from Videdressing (lisroxa@icloud.com). I sold an item on your site on August 18th (Order number 3405366 | Order date 08/18/19 - 18:20) an item that was received by the buyer on wednesday August 21st. I sent many messages to the buyer (messages that you can check on my profile) and also to assistance without answers. I only received a message from the assistance (from Karine) asking me to wait for the maximum time, in this case more than 48 hours from Wednesday to Saturday August 24 to be able to conclude the sale. On Sunday 25th August, at 11.00 pm the buyer sends a return request. I kindly ask you to check all the messages and all my efforts to understand why the buyer has never replied to any message even though she read all the messages that I sent. I do not believe this return request is correct and I ask for a serious verification of the facts. Thank you Karine (Videdressing Support) 23 août 10:54 CEST Dear Lisbeth, Exactly, you have to wait, as stated before. According to our General Terms and Conditions, your buyer has a 48 hours money back guarantee, which does not include the day of the delivery. Also, our Customer Service replies within 24 to 48 hours (weekends and public holidays excluded). This is why you received an answer the day after. Last but not least, even if we will not reply to you on a Saturday, we do have some people working on return requests and finalizations of the orders. Cordialement / Best regards, Karine Chargée de Relation Clientèle Videdressing Lisbeth 22 août 17:37 CEST Good morning, to you it seems normal that after so many messages the buyer, while reading the messages does not answer? The jacket was delivered yesterday afternoon, do I have to wait more than 48 hours to find out if I can finish the sale? August 24th is Saturday, can I have an answer from you the same Saturday? I have been writing to you since yesterday and I received an answer only today. I will wait for August 24, hoping that even if Saturday you will answer me. thank you. Il giorno 22 agosto 2019 4:28, Videdressing Support ha scritto: Karine (Videdressing Support) 22 août 17:28 CEST Dear Lisbeth, After checking the online tracking, the parcel seems to have been delivered on August, 21st. According to our General Terms and Conditions, your buyer has a 48 hours money back guarantee, which does not include the day of the delivery. Consequently, I cannot complete your order for now. Feel free to request your payment starting from August, 24th if the sale is still pending. Cordialement / Best regards, Karine Chargée de Relation Clientèle Videdressing Lisbeth 21 août 17:16 CEST Salve, l'articolo che ho venduto e stato consegnato e il compratore non risponde. potete contattare voi l'acquirente in modo che possa finalizzarsi la vendita. grazie