Romantic Danube an excellent cruise with beautiful accommodation delicious food a few of the guides were not too good but it was easy to leave them and do your own thing. All the crew and service were exceptional you were made to feel really special. Unfortunately the same cannot be said of the post stay at the Hilton Hotel the room was dirty the service was bad and despite making complaints to the Viking rep at the hotel and the reception nothing has happened. A posting about the hotel that we put on trip advisor prompted a response from the manager at the Hilton who said he was going to contact us within the next few days but he never did when I phoned him after a few days he said he would get back to us he never has.
We passed this information on to friends who had just booked the same trip on our advise and they have subsequently cancelled and booked with another operator. So bad service does have a pay back.
9 years ago
Viking Cruises UK has a
4.8
average rating
from
321
reviews
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