Very surprised to hear from you as our last (and first!) cruise with you was on the Rhine in 2013....However -service from all staff excellent, stateroom excellent, food excellent. Tours okay - some much better than others, and not all guides up to standard; e.g. guide in Heidleberg who managed to insult both Americans and British people in her pre and post tour talks, although she thought she was joking. Some guides far too personal, as we're not interested in their home lives or history, just in the sightseeing. Also, we would prefer not to be driven around in a coach so that we could see towns. On our Black Forest visit, so called, we were there (in the forest) for only around an hour because of the long journey there, although coming back along the fast route took just a short time. Had we taken the short route out we should have had an acceptable time actually out of the coach in the Black Forest area. Finally. Please include tips in your tour cost, as some other cruises do, or pay better! We really object to having a suggested amount stated for manager and crew tips at an after-dinner presentation. It is not in doubt that your service is excellent, but we would certainly expect that on a trip which is expensive compared with many other holidays.