Everything was very good except for that wretched continuous background piped music (musac) that would disturb every waking minute in all the public areas. Lowered the tone of the whole cruise - like a cheap supermarket. And the pianist who twiddled along with nothing-type music when the musac was turned off. Not a minute of tranquil peace - it wouldn't leave us alone. The only way to escape it was to get off the boat - not the point of a river cruise.. Lots of people moaned about it but it wouldn't get turned off. Your river cruise is a peaceful, restful holiday and we don't need artificial background noise. If people want music, bring their own with ear phones. The real problem with musac is everyone has different tastes so at any one time half the people don't like what's being played. But the real problem is that it disturbs the tranquil peace of the cruise - we can't hear the lap of the water, birdsong - anything outside the boat. Great pity. And partly deaf people hated it because it intruded far more due to their hearing aids amplifying everything. You should be more concerned because many older people have hearing aids and piped music is a real problem for them - it partially blots out conversation with the person opposite. You should be more concerned with their welfare. I had to abandon my hearing aid while on the boat.