The ship was very comfortable as usual and the food was the best we had experienced on our 4th cruise with you.The staff were all exceptional as expected. Particular reference must be made of the hotel manager Artura, who is an absolute pleasure and a great bonus for the company. There were however problems. This is the first time we have not joined the ship straight away and this did not enhance the holiday. After a particularly long day at Amsterdam airport before arriving in Prague it was a long boring day, which does nothing to put one in the holiday mood.To a certain extent the same at the end, rather than just flying home or at least volunteering for a longer stay as we have done in Lucerne before.The Corinthia Hotel at Prague was poorly located for the city centre. The room had faulty TV ,table lamp and standard lamp.Having to leave our baggage at 8am before our daily tour and not having access until after 4pm was also not conducive to a pleasant holiday.The breakfast there was not a pleasant experience. Please give serious thought about the beginning and ending of your cruises