I used Viking Direct as I wanted to use…somebody other than Amazon I used Viking Direct (actually using my partner's account;D** N****) as I wanted to use somebody other than Amazon for a purchase as I wish to 'do my bit' to reduce their dominance. Anyway, having ordered my item (30th December) ready to use in the New Year (a wall-mounted magnetic perpetual planner now you ask - not a cheap purchase) I was told it was next day delivery. Delivery happened as promised - excellent. The box seemed curiously odd-shaped for such a product but, well, design/packaging can be very clever these days etc., I thought. But no, rather than my product I actually received a box full of bin liners. Ok, these things happen, I understand that. I took pictures and described what had happened and emailed Viking Direct. From here on in (let alone previous error) it has been like wading through treacle. Amazon would have sorted the problem in a flash and via one communication...so far it has been back and forth with Viking Direct and I am no further along with resolving my incorrectly picked/delivered item or receiving my correct one. Probably should have stuck with Amazon...my bad.