Ordered a chair 27th Nov. (Next Day Delivery) This was funded by work but receipts had to be in mid Dec so when there was no chair and no payment taken by the end of the first week I used their chat function and they told me it would be dispatched Dec 19th. I had no option but to seek a refund. Purchased same chair in Jan (14th). Chair was 'on the way' same day but I noticed from the UK. When yesterday (Feb 9th) there was still no update except it was 'in-transit' - checked Viking Orders and it was marked 'Delivered'! Send a email and today they refunded me saying the courier (UPS) returned it. Problem.... The scheme to buy and expense to work expired Jan 31st. So now to get one I am out of pocket substantially! Do Viking care?! Absolutely not!