First order wrong item delivered. Spent 2 hours trying to get it rectified, going through a bureaucratic nightmare of them telling me they couldn't do anything until I supplied them with a product reference number for the item that had been wrongly delivered which I didn't have. Eventually reached a compromise. They would send the correct order free of charge (very odd being as it had already been payed for) and please keep the wrongly sent item ( of no use to us and there is a large box now posing an accident risk in our stock room whilst we decide what to do with it). But anyway, at least our orders coming! Yes it did, next day but 60 miles from where it should have been delivered to. I am amazed they manage to stay in business with this level of incompetence. Needless to say we will not be using them again.