11 weeks later and the business still haven't come to collect my returned item and by doing so, have deprived me of my money that I should have had back by now. I ordered a hoover in February in preparation for a house move, which fell through a few days later. I arranged to return the item on 17 February. The following day someone came round to "collect" my item but had no ID, no idea what they were collecting and couldn't provide a receipt for collection. I asked them to come back if they could provide 1 of those things. I spoke to Viking, who confirmed that their courier should be able to provide at least 2 of those. However, since then no one has come back to collect my item. I've been messed around for several weeks as Viking have been in touch weekly to say collection has been arranged, but no one has come to collect. At this point, I've got no hope that they will come to collect and I just want my money back. I've even offered to arrange my own return as long as they're willing to cover the cost. There also doesn't seem to be a complaints process so now I'm kinda stuck in this banal cycle. Overall, a real poor show from a company I've had previous good experiences with. Very disappointed.