I had to ring them and pay for the call to verify the payment. Then I decided to cancel and spoke to the live chat that said it was not a problem. The next day they said they said it was too late to cancel. Then the next day they sent an email to say it had been dispatched???? Kept emailing to say I want it cancelled but the reply was always I have to wait for it to be delivered and refuse the package. They delivered it to the neighbour so couldn’t refuse it. The package looked as though it had been previously opened and then re packaged with sellotape. Then they said they would pick up the package yesterday from 8am to 6pm and they didn’t. My partner was in ALL day. It’s just ongoing nonsense and a way to keep our money for longer. Terrible customer service. Still have the package and can’t get a refund until Its returned.