Viking used to be an amazing company. Used to use them a few years back when I was buying for another company. Everything was excellent, delivery always on time, any issues resolved promptly. Just took over the buying for a charity and decided to use Viking again. BIGGEST MISTAKE. THE COMPANY IS UNRECOGNISABLE. Needed a printer urgently to set up an off site food bank the next day. Placed order on the website at 9.30am and paid by the charity debit card, and received a confirmation email 5 mins later. Thought all good. At approximately 4.45 missed a call from Viking so called them straight back. 1. The first person I spoke to didn't seem to know what was going on, but said to me that as we were a new customer the Credit Control dept were doing their 'investigations'. I reminded her that we hadn't asked for credit, the order was paid for and our bank had already authorised the payment as pending for Viking (Checked while on the phone). She said they would call me back probably the next day. I informed her that that was unacceptable as the order was urgent, and if they could not deliver they should just say so. After some insistence she finally agreed to put me through to Credit Control. 2. The second person (in Credit Control) just started repeating everything the first one said just in a louder voice! I informed her that I can speak louder as well so I suggest she lowers her voice. Once again I explained that this order was urgent, paid for, and she needs to confirm whether they can deliver or not. She turned around and said we they can't deliver as they had only just received the order at 4.30pm. I informed her that I had a confirmation email from 9.35 am, but she kept on insisting that they had only just received the order, and eventually cut me off! 3. I called back immediately, and spoke to another person in Credit Control. Who said to me they can't deliver as we hadn't paid for it. I sent her a copy of the confirmation email as well as screenshot of the bank payment authorisation, but this Credit Control person didn't seem to understand and said 'that means they haven't paid us'. I then had to educate her about how card authorisation works and she replied, 'you should wait a couple of days for the bank to pay'!!! Her other alternative suggestion was that we should make another payment by bank transfer.!!! Eventually, she said her shift was up, and I gave up. Time 6.00pm. Next morning I emailed Viking to cancel the order and our account, and placed another order with another company with no headache and perfect delivery. The food bank had to be delayed for a few days due to Viking's incompetence. BEWARE.