Only gave one star because it was not possible to give zero. Ordered and paid for a cabinet with extra shelves online and paid up front. Was told assembly was included. Item was eventually delivered but no assembly was possible because the person delivering did not offer that service. 2 Extra shelves were missing but strangely a 4 door filing cabinet was delivered and refused as I had not ordered it. The Filing cabinet clearly stated a different customer although the paperwork was correct. It was duly returned and the replacement shelves requested from Viking. Today I got a letter telling me that I owed them for the shelves!!!! Turns out they had refunded me. I would NEVER use this company again, the whole thing has been a shambles and their customer service is appalling.