Booked villa and flights with this company phoned in December 2019 and spoke to a member of staff who took our deposits and Was very helpful. contacted by villa plus in March 2020 to pay balance of our holiday to go on September 2020. Which we did as we were advised if we did not pay balance we would lose our holiday. This is when villa plus stopped being very helpful once they received payment. We were contacted two days before we were ment to go on our holiday and had it cancelled and was told we would get a full refund. We are in November and have have not been contacted by villa plus or had any money back. You know how to keep your customers happy or maybe your company policy. I'll let you make your own minds up about this company.