Be careful not a trusted compan Well 6 days before our family holiday to villa Tomillo, Javea we had Villa plus say great news your £14000.00 holiday is only days away, but instead of the holiday you had booked over a year ago has been cancelled, don't worry we have found another one, we look at this and it was obvious it was a budget villa and no comparison. We was told by the agent it was a 1000 pound more but they would not charge any more. Lucky we recorded the conversation, as we checked and the replacement was over a thousand pound cheaper and told them this and we had documents to prove it. We did not want to go as our villa was cancelled but was told by VP that we had to go and has to be book straight away I asked for a couple of day to look into it was was refused time. He phoned next morning and said if we don't book it HE WOULD DO IT FOR ME AND IF WE DON'T GO WE WOULD LOSE ALL OF THE MONEY. I SAID WE DON'T WANT IT AND HE FINISHED THE PHONE CALL BY SAYING HE WOULD BOOK IT NOW, AND I SAID NOT WITH MY PERMISSIONS AND HE SAID HE WOULD DO IT ANY WAY. Great customer service. The short, answer we had to go as in fear of loosing £14000 and the villa was of a much lower quality, I have pictures of when pulled out phone charger the face plate came away with charger exposing bere mains wires, the master bed room shower came with a sink plunger so had to use to empty shower tray the owner live next door and had many texts to say put away parasels and turn of landing lights at night even though we had children from 5 year old with me. No hot water for 2 days, microwave didn't work, 2 aircon units stopped working an was give battery's to do our self's, we had to get the laundry ready so they could swap over, it goes on and on, as we had recording of there conversations, about them saying things not true, pictures showing a low quality and dangerous wires they reluctantly gave back the cost difference of villa cost. So to all make sure you have evidence when contacting, recordings, and any thing else that they might deny later. I could go on but you have been warned and to try and talk by phone to a named person is blocked and they hide behind covid