Booking: Villa Guaita, Pollensa, Majorca VillaPlus manage this property and I booked directly through them summer. Unfortunately we had so many bad issues: Safety / Contravening ETV license laws: - There was an inside BBQ area that had NO carbon monoxide monitoring and no fire alarm coverage. The carbon monoxide monitor had no batteries and 3 years past its date of usage! - see the images - The pool had no barrier (fine) but NO lighting at night making it a very dangerous hazard for children Flooding: - the property flooded twice in a week and despite reporting there was no action Misrepresenting Services: - the marketing stated there was air con on a timer and there would be air con in the rooms at night. This was a JOKE as the air con only worked with a motion sensor so unless YOU STAY UP ALL NIGHT THERE IS NO AIRCON! Oh and as an aside there was no hot water. Customer Service: - VillaPlus believe these issues are fine and do not see why they need to do a site visit to review or indeed offer a refund. I have contacted the ETV licensing team with the images and hope they take action to protect future guests. SEE IMAGES ATTACHED FOR HOW BAD THIS WAS!