We booked and fully paid for a villa-only in Spain for a week in May through Villa Plus , however received no information, despite them having our details, from them regarding the situation re the current global pandemic and how it would impact on our holiday , despite numerous emails and phone calls. Neither did we receive any address details or key access details as promised in their terms and conditions, prior to the commencement date . They are now refusing customer refunds on the basis that it wasn’t their problem that international tourists are banned from entering Spain , and UK residents are unable to travel . Refusing to engage in any correspondence. Having taken legal advice and that of CMA ,we know they are acting illegally, and will pursue the debt owed to us .AVOID THIS UNSCRUPULOUS UNETHICAL COMPANY- there are plenty of other decent operators out there who will not misappropriate your hard earned cash . Shame on you Villa Plus , shame .