We booked a villa only holiday with VillaPlus a year ago for travel this August, then the global pandemic hit and we went through every emotion from we are not going to be able to go, to we are going, to we are going to forced to go or lose our money, back to we are not going. A week before we were due to go the FCO advice changed and we received an email titled "You're all set here's your voucher" No apology, no alternative, no refund option as per our consumer rights, and no way of contacting VillaPlus as they decided to close all lines of contact. The Competition and Markets authority states that while vouchers are an acceptable option to offer a refund should also be easily available and customers should not be forced or misled into taking a voucher. As a party of three families a voucher is useless for us we are unlikely to be able to use. Every other company that we have dealt with for this holiday have been easy to contact and have issued refunds or alternatives without question, even the airline! This company has become so frustrating to try and deal with, in these challenging times of covid-19 when there is a great deal of confusion, when customers need reliable up to date information about their holidays VillaPlus decides to close it's phone lines, and doesn't respond to email or social media with the exception of auto replies that have irrelevant information. The mood music coming from VillaPlus is that their internal company policies are more valid than the law. Leaving a lot of people angry, frustrated, fighting to get their money back, however this means that I have learnt a new phrase....Chargeback..which appears to be the route that I will be forced into to get our money back. I can appreciate that the problems in the beginning were not the fault of VillaPlus, however their actions since the FCO made it's decisions is definitely of their making. They are acting like a business that doesn't want a future as I guarantee every customer that has been messed about will definitely NOT use them again. I am just hoping to get my refund before they go bust.