Awful company. After I phoned them back in March they said specifically my money was safe. I asked for this in writing so they sent me personal emails saying very clearly I would get my money back as a refund, not some pathetic voucher with a million pathetic rules attached to it, should the FCO advise against travel. I allowed them to keep my money based on these emails. And now they have moved the goalposts with no warning. No chance for me to alter my position and just lose my deposit. Truly pathetic. My family have used villaplus atleast 30 times between us. Sort my refund out and stop this dragging on as I won’t accept this.