DO NOT USE THIS COMPANY, THEY DO NOT CARE ABOUT TREATING THEIR CUSTOMERS FAIRLY. WE HAVE BEEN OUT OF POCKET AND HAD AN ONGOING DISPUTE WITH THEM FOR MONTHS! We booked a holiday for 4 to Cyprus on the 23rd of September for a week before the Coronavirus pandemic with Villaplus. We had expected the holiday to be cancelled under the current circumstances however, received an email stating otherwise. This email gave us an ultimatum, pay the outstanding balance in 48 hours or our holiday would be cancelled and we would loose our deposit. We had already been trying to email and phone Villaplus in regards to this holiday with no response in email and to find a recorded message when phoning which said the phone lines had been closed. I feel we were pushed into loosing our deposit as it was impossible to speak to someone at the company especially within the tight 48 hour deadline provided. Our deposit was already high and we were not in a position to lose even more money to the company by paying the remaining balance. In this tight window we tried to find out more ourselves about the tests required to go and seen you need to be showing symptoms to get tested by the NHS. We seen that you can get tested privately but at a cost of £100 upwards per person and the websites confirm the 72 hour turnaround required for holiday makers is not guaranteed so again this could have resulted in our party just loosing even more money. One member of the group has been shielding throughout the pandemic and another is pregnant and therefore travelling unnecessarily for both is a huge health risk. We have tried to explain this to Villa plus who have sent back a standard email not even acknowledging our points and basically telling us to go through our insurance. The way this pandemic has been handled by the company is appalling, they have no regard for the safety of their customers and clearly are only interested in scamming them out of their deposits or as much money as possible. Closing phone lines and ignoring customer emails until after the deposit has been lost shows this is a clear tactic being used by Villa plus to make as much money as they can from customers during these desperate times. We would have been more than happy to have even been offered a credit note for the deposit to use at a later date once things have calmed down but were given no such choice. Instead we have been bullied into a situation where their terms and conditions mean they can pocket our money. I have reported Villaplus to the Govt's Competition and Markets Authority (CMA) as behaving unfairly during this pandemic and would encourage others in a similar position to do the same.