I want to preface this by saying that I buy from Vinted all the time. I really enjoy the app and it wouldn't take much for Vinted to make it better. However, I have to give 1 star because I've lost £200 needlessly because of their customer service and tech. I purchased two pieces of jewellery that turned out to be counterfeit. One seller was apologetic and the other was very aggressive. The latter said "well, what did you expect?!" So they even admitted it was counterfeit and sold as real. So I did get return labels from these sellers, but the QR codes for these didn't work at the shop through no fault of my own. We tried a few different printer stations. Other people were getting their labels just fine, so the problem was the QR codes. You only get a week to return things, or the sale is final. I tried and tried to get customer support to listen but they wouldn't. They kept going around in circles and asking me to provide a picture. How can I provide a picture of a QR code not working? Essentially they wanted me to go back to the shop -- what a waste of petrol. Before I could even do that, the time had lapsed. I tried again for weeks afterwards and just gave up. Apparently, I'd have to prove that they're counterfeit to get a refund from my bank. Why is the onus on me to do that? The time has lapsed for me to get a refund via my bank too. So yup, I'm out £200 on some plastic. Vinted: 1) Stop asking the seller and the buyer to come to a resolution. The seller has all the power in this dynamic and they can become very aggressive. 2) If someone says it's counterfeit and wants to return it, automatically let them do that. And stop making them pay for it. We pay for buyer protection, so protect your buyer. This has happened in, what, maybe 0.01% of my purchases? It's a tiny amount of cost. No one would want to return a real item they got for a good price. 3) Stop saying the sale is final by 'x' time if your consumer has an issue!! It should only be final after 'x' days if there *isn't* an issue. Sometimes your tech fails, Vinted. I've since had issues with purchases being not as described (some leggings that were supposed to be Juicy Couture, but they were just some generic brand, and a blender sold as "new with tags" that had been heavily used and with black mould on it). I've stopped buying so much because maybe 1/2 of the things I buy have been misrepresented in some way. Sellers alter their pictures, don't understand which brand their clothes are or downright lie. The app has issues too. Can you please professionalise your upload process? Like someone could have a pink floral dress: one person will put the colour as 'pink', another 'rose', another 'multicoloured'. I recommend just getting rid of multicoloured and ask people to put what the base/main colour is. Also please get rid of 'pink', 'rose', 'beige'. All you need is pink and brown. There's a similar issue with the other colours too. I get that you want to make it easier to search, but people use their own discretion when picking what colour their item is so it defeats the purpose. Either that or use AI to sort colours. Also your size chart creates issues. I recommend getting rid of the whole 8 = S, 10 = M, 12 =... blah blah. Just 8, 10, 12. Because this is what happens: I go to personalise my sizes and pick '10'. Guess what I get recommended? A medium in lots of sizes. And a medium in England at least is size 12-14. I have to have my sizes personalised from 8 (for Juicy Couture and brands that use S/M/L) to 16 (for Chinese brands like Shein and Romwe, because their size 10 is a size 6 in real terms). But 80% of brands are the normal 8 10 12 14 16 so I just get a load of stuff recommended to me that's too small or too big. Get in touch with Pinterest -- their algorithm is awesome. Your algorithm occasionally recommends me stuff I love, but most of the time it shows me the same things over and over that I don't want. Another thing -- I wear a size 9 shoe, and a lot of this category is full of people accidentally putting a child's size 9 or a man's size 9 (which is the equivalent to a ladies 11) here. Pleaseeeeee fix this. I've almost bought kids shoes so many times (I have to use google reverse search to check). Also please find a way to fix the issue where people put the brand as "I don't know" or "pink" or "vintage dressing." There's another one people pick all the time "the unbranded brand" I think that's a real company but people think this is the default "I don't know." Can you make a separate category for people to put empty boxes and perfume bottles? I get that people want to buy them for decoration, but it is annoying. Also please make your favourites lists in page number form, rather than scrolling. It makes it really hard to see what I favourited a while ago. Let's say I favourited something last winter, and it's winter again but I have to scroll through all my summer favourites to get to it. I often just don't have time to search for what I want to buy. There you go, Vinted -- I've lost £200 from you, but you're getting all this advice for free lol.