Items sent are fraudulently marked for safe place delivery by VioVet with no details of where the safe place for couriers to leave items. My goods were stolen from outside my front door because Viovet selected safe place delivery and DPD left on front step in view of the road and passers by. When I have queried the safe place option with DPD they confirmed it was selected by the item sender. VioVet had not instruction from me as to where the item could be placed as I was unaware that the safe place option was even selected, this is not evident at purchasing, nor email once purchase complete. I have been back and forth with VioVet since 22/7/22, however my money was taken by the company on 18/7/22. VioVet refuse to refund my money, refuse to resend my order. As a result I have not only lost my money but also my order. It has taken VioVet over 1month to respond, even after calling customer service. Their service representatives are unhelpful, quite frankly rude and undertrained. As a first time customer, I can only warn others that they have no intention of creating a shopping experience that makes you want to purchase again. You pay for next day delivery and items aren’t dispatched until you chase the company. If you want hassle free purchasing, with good customer service and responsible delivery please use another company. One that does not rely on scamming and short changing the customer and the pets that we purchase for. WARNING again do not use this company, as you will not get value for money you will only lose your money and waste your time.