I had used this company for years, but suddenly they started to sell products " out of stock" without giving you a notification, delaying orders for weeks, keeping your money, and their customer service is inexistent. I tried to call and send them emails ( zero replies back ) for forty minutes I waited on the phone, and finally when someone picked up my call. I ended up in the same place an hour before my call - the lady was unapologetic, lied to me, telling me the order will be dispatched the next day. My dog has arthritis, and she is without her medication for five days now. This company happily will take your money and don't dispatch your order, the customer service is inexistent. I had to rush to my vet to see if they can give me another prescription, need pay for it, and place the same order with another company. So please be aware that this company doesn't care about your dogs or their clients. My dog had been in pain for five days because of this company, truly breaks my heart to see my dog suffering like this.