Disgusting service!! Viovet have charged my account (using PayPal) a random amount. I forwarded them the email and ask to advise what this charge is as I have not authorized it, neither have I purchased anything from them for that amount. My email was ignored. I emailed again after 4 days, they finally responded saying they don't have account associated with my email (despite having one and the Paypal transaction clearly showing that they charged my account with that email in the body!). I provided the requested detail for Viovet to ignore me for a week! Today I get any email saying, yes you guessed it, that I need to provide my detail again as they cant seem I find my email even tho it's all there with details provided and verified. I have added the screenshot where i provided them with all the detail they requested. Such incompetence is astounding. No 'sorry we charged you without authorization, let us deal with this as a priority'. DISGUSTING! Raised a fraud transition with my bank. Maybe this will teach them how not to run a business. Avoid, they will charge your card with random amount and you will be ignored. UPDATE: Took them an hour to respond to bad review here and try to lie about the situation. And no, they haven't emailed me at all. It's all for show only. I have worked out what they did - they realized one of the items in my order a couple of weeks back wasn't send to me, it was to follow (must have gone out of stock after I placed the order, read other reviews, seems to be happening a lot now). But instead of refunding me or sending it to me which makes them lose money, they mistakenly charged me for the items AGAIN. No I didn't add anything to that old order. And yes I provided you the requested info re email - stop lying Viovet, own up to your mistake, I send you the screenshot of the email with all that detail. And move some of you people from review reading to responding to actual emails. Don't bother replying, don't bother contacting me. My bank has reviewed the case and all my evidence and refunded me.