Delivered a mouldy dog food order to me which I poured straight into my large dog food bin with other foods purchased from elsewhere, I didn't realise the entire bag of food they supplied was covered in black mould until I'd mixed it in - I asked for a refund of the food they supplied which was a bit of a pain getting back and also asked to provide me redress of £23 for food that was already in there - you'd think I've asked for the Crown Jewels the way they have carried on, its £23 to keep a brand new customer happy, I could have lied and said it was much more but as an honest customer I laid out the facts to them, the principle here is that firms who cause customers financial loss should do what they can to put it right. Instead they thrust their liability policy down my throat when in reality they could have simply offered me a discount off my next order, but no, they love to fight you. They also love to shut down any negative opinions on their social media which tells you what this company is all about - after sales care is non-existent. Do not shop here!