I have now used this company twice to buy a controlled medicine (Gabapentin) for my dog (in Dec 23 and in Jan 24) and, in both cases, had to wait several days for despatch despite having sent a written prescription by first-class post. In both cases, I had to buy extra tablets from my vet at considerable expense, which defeats the object of buying on-line. For important drugs and medicines, I expect same day despatch on receipt of a prescription and have always experienced this with other on-line vet medicine companies. Whilst accepting there may be a short delay due to the need for a hard-copy prescription for controlled drugs, I believe the delays with this company are unnacceptable and in future will be shopping elsewhere. ps Perhaps I ought to have been warned when I had to spend 30 minutes in a phone queue waiting to place my last order!