I emailed a prescription from my vet for heart medication for my dog. Placed the order on line and paid for first class delivery. I was then informed by email that the medication could take up to 11 days to be received. When I finally was able to speak to someone I was told that this is due to changing warehouses. I have therefore had to contact my vet to buy sufficient medication to carry me through as my dog needs it every day. My daughter who buys her dog food from them on a monthly basis has been let down and has now cancelled her order because she was running out of food. Surely they could have emailed customers to let them know about the delays before accepting orders and taking payment particularly when life saving medication is required.