Placed an order for prescription medication for my dog and uploaded the prescription while making the order. 6 days later and the order is still at "checking prescription" status. I had contacted them to ask about expected waiting times after 4 days with their website saying the expected to reply in 24 hours. Only to receive an email 2 days later saying I would need to wait another 7 days for a reply. I've ended up cancelling the order and going with my usual supplier. I had only used animed as my usual was reporting possibly delays but I may as well not as bothered. Hoping I actually get my refund back since they're taking so long to reply I really don't want to have to argue about that too.