I feel compelled to share my extraordinarily disappointing experience with VioVet, particularly regarding their customer service, which has not only been poor but has significantly impacted my dogs health. This review serves as a cautionary tale for all pet owners in need of a reliable service for their pets' medication, especially for chronic conditions like arthritis. My ordeal with VioVet began with an order for arthritis medication for my dog. Given the nature of his condition, timely administration of his medication is crucial for managing pain and ensuring his quality of life. However, VioVet's failure in this regard has been twofold: not only did they fail to deliver the medication on time, but their customer service has been virtually non-existent in addressing my concerns and urgent inquiries. Despite paying for the expedited delivery, one month later I am still without the medication or even an inkling on when it is likely to arrive. Attempting to communicate with VioVet about the delay and to find a resolution has been an exercise in frustration. Calls and emails seem to disappear into a void, with no acknowledgment or response. The lack of communication has been both baffling and infuriating, leaving me feeling helpless as I watched my pet's condition deteriorate without his medication. The direct consequence of VioVet's negligence—both in terms of delayed medication delivery and their abysmal customer service—has been a significant and unnecessary increase in my dogs' suffering. The pain and discomfort he has experienced could have been avoided with proper service and a basic level of communication from VioVet. This situation has not only affected my pet's health and well-being but has also caused considerable stress and anxiety for our family. Dealing with the uncertainty of when, or if, his medication will arrive, along with the total lack of support from VioVet, has been an ordeal we would not wish on anyone. It's clear that VioVet's operations and customer service are severely lacking, to the point where relying on them for something as critical as pet medication is a gamble and I would strongly advise against using them. The potential risk to your pet's health and the sheer frustration of attempting to deal with their customer service is not worth it. In conclusion, if you are considering VioVet for your pet's medication needs, I urge you to look elsewhere. The health and comfort of your pet, as well as your peace of mind, are too important to entrust to a company that shows such disregard for customer service and the very purpose of their business, pets!