Awful experience. I've ordered a few times with Viovet, without problems. My recent and regular order of 12 tins of Royal Canin Gastrointestinal dog food was not problem free! On arrival, over half the tins were badly damaged. I contacted Viovet as obviously there is the possibility of contamination within the tins. I sent photos of the damaged tins, as requested by Milena. (Customer support) I honestly don't think they care! It took quite number of days for any resolution. They state on their website that they refund or replace. They don't! They offered me 10% off my order, which equates to just over a tin of Royal Canin Gastrointestinal dog food. To say I'm disappointed is an understatement. I do not recommend Viovet, owned by Pinnacle Pet Group.