I ordered a two year supply of a medication which cost £253.99 plus £18.99 overnight shipping. Viovet sent a medication that expires within one year. When I contacted them to tell them that this medication is a two year supply, as specified by the veterinarian on the prescription, and that the medication expires in less than one year, thus making 1/2 of it useless, Jessica’s response was
“it is your responsibility to check the expiry dates with us before purchasing. ”
How would a consumer have access to medication and expiry dates before we receive it? And how can the company justify sending medication that will clearly expire before it Is scheduled to be used per the prescription?
They refused to replace the portion of the medication that will expire before it is scheduled to be used and basically said I’m stuck with the purchase.
I’ve ordered the same two year supply of the same medication from Hyperdrug in the past and it was not short-dated and did not expire before it could be used. And Hyperdrug’s prices are £20 less. However, I wanted to try VioVet since I’m inundated with their promotional emails.
Do not use VioVet unless you want to be tricked into buying expensive short dated medication.
Order #10342278
5 years ago
VioVet has a
4.6
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