I bought a bit. It didn’t fit. I rang and asked if I could have an exchange for bigger size. Was told to package it; with my details in to their address which I did ( also bought a special Royal Mail sealed bag and sent it recorded delivery) of which my stupid cleaners at work threw away my ticket with the tracking number on! I’ve rung 19 times since I posted it & apparently they still didn’t have my package! No refund, I even cried as I knew how important it was for my dad to give me this for my last year of riding due to health. I have no money to buy another and now I’ve not only lost the bit my father bought me but the money I would have had to get a bigger size! I’ve had nothing but ‘ well not our fault’ and ‘ nothing we can do loves’ from their customer service team and I’ve even written to Royal Mail about this who have formally confirmed it had arrived at the local depot near to their business so no reason according to RM that they wouldn’t of got it! I’m so emotionally drained from ringing almost 3/4 times a week every single week for the last god knows how many weeks! Thanks a lot for nothing violet! AVOID AVOID AVOID AVOID