Absolutely appalling service. I placed an order for veterinary diet dog food on a Friday and was given delivery timeframe of the following Monday or Tuesday. That Monday I received an E-Mail and text message from FedEx stating delivery would be that day so I reorganised my work day to be able to receive the delivery. This did not happen. The delivery apparently took place on the Tuesday when I was unable to reorganise work commitments. FedEx notified me that somebody had signed for it but with no indication of the address and no delivery card through the door. Following multiple queries to VioVet I still have not received the order or been informed where it might be. Each time I called I was told that the order has been delivered so have to repeat the same story (this would be O.K but I've only spoken to one person, whose phone manner is pretty poor too) I have been repeatedly fobbed off with 'I'm waiting for FedEx to get back to me' or 'I've left that with my account manager'. The food has run out and I have had to use alternative food which defeats the purpose of the specialised diet. Today I have requested a refund though I doubt that this will happen in a timely manner. I cannot find a single reason to give VioVet custom in the future and would recommend people look beyond the competitive pricing to other companies that might actually fulfil the delivery component of a purchase commitment. I have put over 7 days for delivery as though requesting a refund after 7 days I have no confidence VioVet would have fulfilled the order. I cannot answer WET refund but have E-Mail assurance that one will be issued but must allow a 'Fed's days. Don't touch this company with your worst enemies barge pole.