BOOKED 4 EXPERIENCES TO THE TUNE OF OVER £300.. PAID WITH MY HARD EARNED CASH AND WAS DUE TO USE THEM AT THE END OF NOVEMBER FOR MY 10 YEAR ANNIVERSARY BUT UNFORTUNATELY LOCKDOWN HAPPENED.. NOW AS WE ARE LOCKED DOWN I HAVE OPTED TO BUY MY PARTNER SOME JEWELLERY INSTEAD.. I STARTED EMAILING VIRGIN EXPERIENCE DAYS AND AFTER WAITING 16 DAYS FOR A RESPONSE I WAS TOLD I CANNOT HAVE A FULL REFUND.. ITS £300.. £300 IS NOTHING TO THIS COMPANY TO REFUND BACK TO A CUSTOMER WHO HAS BEEN TREATED SO POORLY BUT INSTEAD I HAD TO COME ON HERE LEAVE A BAD REVIEW FOR THEM TO UNDERSTAND I MEAN BUSINESS.. I DID NOT ASK FOR THIS LOCKDOWN AND HAD EVERY INTENTION ON GOING TO THESE EXPERIENCES. THE WORST THING IN MY EXPERIENCE ABOUT THIS COMPANY IS THERE ABSOLUTELY SHOCKING CUSTOMER SERVICE!!!! FIRST OF ALL HOW CAN A MULTI MILLION POUND COMPANY NOT HAVE A WORKING PHONE LINE (ESPECIALLY DURING LOCKDOWN) BASICALLY IF YOU HAVE AN EMERGENCY OR ANY PROBLEM WITH YOUR EXPERIENCE YOU HAVE TO FILL OUT A CONTACT FORM AND WAIT 10-14 DAYS... WHAT IS THAT ABOUT??? (THEY DONT EVEN HAVE LIVE CHAT!!!) WHAT A JOKE!!! ANOTHER THING IS WHEN YOU GET A RESPONSE THEY HAVE NO COMPASSION FOR THEIR CUSTOMERS AND ARE ALMOST ROBOTIC IN THEIR REPONSES OF PUSHING GIFTCARDS AND CREDITS RATHER THAN OFFERING REFUNDS BACK TO THE ORIGINAL PAYMENT METHOD... I HAVE SENT THEM MANY MORE EMAILS.. (BUT WILL PROBABLY HAVE TO WAIT ANOTHER 10-14 DAYS FOR ANOTHER PATHETIC RESPONSE) FOR ANYBODY THINKING OF BUYING A VIRGIN EXPERIENCE FROM THESE LOT THINK TWICE BECAUSE IF ANYTHING HAPPENS AFTER YOU PURCHASE YOUR EXPERIENCE THESE COWBOYS DONT WANT TO NOTHING TO DO WITH IT.. HOPEFULLY THEY REFUND MY MONEY AFTER READING THIS BECAUSE THE NEXT BAD REVIEW LEFT WILL BE ON GOOGLE REVIEWS THEN TRIP ADVISOR ETC.. IF ANYONE HAS THE SAME TROUBLE USE THE CHARGE BACK SERVICE WITH YOUR CARD ISSUER TO GET YOUR MONEY BACK!!!