I would give 0 if I could. Diabolical customer service. Trying to book into selection experience day for over 2 years now. Even with extension due to Covid there is no availability. Especially where hotel says it does have availability but central booking system is not compatible. Vouchers cannot be used for several months of the year, reducing opportunity further. Cannot swop experience without paying more!!! Every time you send an email the response is 5-7 days. Cannot speak to someone on the phone. So very frustrated. Will soon be taking a loss on value of voucher and putting it down to experience. Will never use again or give as a gift. Be very careful. I am writing to WHICH, RIP off Britain with details of my Virgin Experience.