This star rating is for the customer service that I received after my son had a serious knee injury preventing him from using his driving experience voucher before the expiry date. I nearly didn't bother asking because of the negative reviews I'd read about voucher expiry (after all - the voucher did clearly state the expiry date), but I'm glad I did! A lady by the name of Lauren could not have been more helpful and the voucher was extended free of charge. I don't know why (or if) the service I received was any better than other people, but I can only report on my own experience. I have to admit that my son is yet to use the voucher, so I hope that he doesn't encounter any problems at that point. Either way, I will be back with a further review.