We bought a voucher for the Savoy hotel in London with afternoon tea. This was done during lockdown and at a time when the hospitality industry needed our support. We have been trying for 6 months to get a booking with the Savoy but on every occasion the date we request is not available. So now the Savoy can get full paying customers through the door they are not interested in voucher users - a shameful response. We want a refund as we cannot receive the service we bought - I think this comes under sale of goods act. So far Virgin continue to try to get us to swap to another experience but frankly we will NEVER use Virgin Experiences ever again - you cannot speak to anyone just emails that take over a week for a response. This is not a way to run a business and treat customers with such a low priority.