I bought 4 tickets for the Thames Sightseeing Hop On Hop Off Cruise for Two experience day and was looking forwrd o take my wife and my foreign, elderly in-laws on a fantastic cruise along the Thames. Imagine my shock when I arrived at the City Cruise kiosk to collect our tickets only to be told that our Virgin experience is actually a one-wy ticket from Greenwhich to Westminster!! Moreover, if we want to return back to Greenwhich then we would have to buy new tickets on the Uber boats (which we did) and the cost for the return journeywas more expensive that the outbound journey. I feel that I've been blatantly ripped off and getting hold of anyone at Virgin Experience is impossible. I fully intend to take small claims court action against Virgin Experience if my complaint isn't resolved and sharpish.