I was given the Assassin's Creed Experience by a friend for Christmas during Lockdown. Due to Covid continuing for longer than expected, I need to extend the voucher but it is impossible. Website says that vouchers can be extended within 3 months of expiry dates (which I am currently still in) but then contradicts this offer by ambiguously stating that 'this voucher has expired and cannot be extended' but with no further explanations. The website leads you round in circles with no definitive solutions, the company is now phoneless, and there is no messaging or email available to use. I am extremely disappointed in the service that has been provided, particularly aftercare once the product has been purchased. This has left such a sour taste that the possibility of recommending Virgin Experience Days to anyone or using ourselves is unfathomable. Never again. The only experience I have had with Virgin Experience Days has been to be ripped off Scam