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Anonymous
I am writing this review as a very unhappy Customer.We were given a two night traditional inn break for a 50th birthday present last year at the end of August.It has an expiry date of 07/08/2022. I thought I would try and get the voucher redeemed and booked only to discover that every hotel I try to book is not taking bookings for the period of Jun-Aug!!! This is absolutely ridiculous because it means that you basically cannot go to any of the popular places in the summer months! I was offered other venues that are not even listed on the Virgin website and are basically places that people don’t really want to go to in peak time.You are advertising on your website that you can stay in places like Devon,Dorset,Isle of wight etc but the reality is you cannot actually stay at any of these places from Jun-Aug!!! I am told that these hotels are fully booked which is utter rubbish as I have been on their own websites and there are loads of availability.This is a total con and false advertising.I will not ever recommend buying one of these vouchers ever again!!! The customer service is appalling as you cannot speak to anyone and the website has basically no contact details at all apart from a robot chat!!! I have many photos i can send to you if necessary showing the places you list and the fact that one of the hotels has only 18 rooms and 12 of them are still available for the dates that I wanted!!! Absolutely rubbish and a complete con fir genuine customers who have paid good money!!!
2 years ago
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Virgin Experience Days has a 3.9 average rating from 2,210 reviews

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