Doesn't even deserve a star Absolutely shambles!!! Booked in over 8 weeks ago via Virgin Experience Day. They don't answer the phone, they can't even book you in.......was a late mother's day & birthday present for my mum. No confirmation email as stated and it's not even been booked in when she clearly stated it's booked in for 25th July at 1pm !!!! Fuming, anger, upset isn't the word!! DO NOT WASTE YOUR TIME AND MONEY with Virgin Active in Chelmsford!!! Completely wrecked a day we should be looking forward too now completely destroyed!!!!! Do not book any experience days with Virgin you can't contact them via phone only email or Messenger the experience days and booking it's worth the money or hassle at all.....you only land up heartbroken, and money wasted you might as well burn your money with the experience days and the spa venue's they selected!!