Was given this as a gift from our birthday. A night in York and a boat cruise the next day. Had to arrange both these myself. Booked the hotel, no problem, but on trying to book the boat cruise, was told no availability for voucher bookings, but could have if I paid cash on the day. They suggested I come another day even though I had booked the hotel. As if I would drive another 150 miles there and 150 miles back just to go on a boat trip. Needless to say, we did,nt get the boat trip even though it was paid for. Explained this to Virgin but never got a reply. They don,t do any arranging for you, you are expected to do it all yourself. What are they doing to earn their money? NOTHING