Do I have a great story to tell... Since we had this little thing Covid, it has been hard to book these experiences and the vouchers expired. To my surprise, voucher I purchased was just a 3 month thing. I approached VED to ask if something can be done. It's impossible to talk to anyone, the Whatsapp chat function is useless, someone comes back to you after like 6h with lengthy copy-paste policy documents. Zero customer service, they don't care about their customers. They just care about taking your money and providing policy documents why they will not even meet you half way. NEVER EVER I WILL PAY ANOTHER PENNY TO ANYTHING VIRGIN!!! STAY AWAY, BOOK DIRECTLY!!!