I was given a ‘Theatre and dinner for two’ for Christmas by my daughter. When I first tried to book, there were only three choices of theatre (probably due to Covid). I left it a few months then retried. The website was a nightmare to negotiate - going round in circles, contradictory information etc. At one point I appeared to have choice of several shows, but once the voucher number was entered it went back to three. I then went to my daughter to try again. With two of us negotiating the website and many ‘back to square 0’ moments we eventually managed to book The Mousetrap, not a musical which I would have preferred. Since completing this form, I have not heard any more or confirmation about the theatre ticket, despite having received an email about the included dinner which referred to the theatre. I have waited for confirmation but received none. The restaurant booking which arrived was for fifteen minutes after the play ended, which would have been impossible to get to on time. I emailed, and was amended by fifteen minutes - still a rush. I have tried on numerous occasions to contact Virgin, only to be told ‘we are now ‘phoneless’ or try, unsuccessfully, to communicate with a robot in a chat room. I have had the date of my visit, October 13th in my diary for months, but on Monday 10th I developed Covid-like symptoms so tried again to contact Virgin to see if I could postpone my visit. Still no luck, despite an ‘automatic’ email reply saying I would be contacted in 2-3 days. Still nothing. So my poor daughter has spent very good money for me to receive nothing! I have begged her never to buy me another Virgin Experience day!