The worst customer service experience ever. Emailed them in end of November to extend a voucher that was about to expire, paid 10£ to extend for 6 months,the new voucher was meant to be send within week. After 2 weeks I emailed them querying the delivery times, I was told it will be send within another 10 days, emailed them back after 10 days, they said they had some sort of error and the will send asap, after a week emailed them again and I keep being told they will update me as soon as they can. It now has been more than 2 months since my first request so not sure if i even get the voucher now. From the email chain seems like only one person is working in their offce as the lady keeps telling me she has been out of office few times. Absolute waste of time, would have rather had ghe voucher to expire...