We had a voucher for a London Theatre & Hotel over night stay. We did find getting through to the booking office took a long time but once we finally got to speak to someone (Helenie)she was more than helpful. We chose to see the show Wicked and we did wonder would we be given ( top price on the day tickets) as expected and sure enough we had brilliant seats. The hotel Central Park in Queensway was a great location. Very helpful staff. Rooms lovely everything we needed. Peaceful sleep. The only thing we felt Virgin experience could have booked was a full breakfast but we had a continental option for the sake of an extra £5 each I felt it was a bit of a let down. Having said that the breakfast we had was enjoyable. I had read negative reports on this hotel but my option is I would definitely stay again. We actually booked an extra night so that tells you something.