This experience was a gift from my daughter and son in law. It has been impossible to use. We first tried to book our experience and decided to bring friends along, in order to book for 4 instead of the original 2 I had to purchase additional tickets which I did. AFTER we purchased the additional tickets we were informed that the experience we purchased was closed for the month of January. We tried to book the experience again for all 4 of us we were told they would get back to us. The time we requested was available along with many other times during the day and evening. They waited past the 1-3 days they promise, and only responded to us after we put a ticket into customer service offering us a 10pm or 10:30pm time slot on the day we requested. We all live over two hours from NYC, that time is not reasonable for us to enjoy the experience. Now I am unable to use my voucher because it is showing depleted and instead of releasing it they continue to hold it with no response. I have now booked my experience direct with the venue and paid again out of pocket to enjoy the experience that was gifted to us. I would like a full refund, the only problem is that there is no way to contact them, no phone number nothing. Save your money and book your experience directly. Trust me there is ZERO value add from this company. I would rate zero stars if they would let me....