Since January, I have been trying to book up a Virgin reviver pamper day at several locations (as there seem to be no spaces available for my preferred everywhere!). This has been stupidly unsuccessful, with some Virgin Active centres saying they will call me back yet never do, others telling me that they are fully booked for two months, and some actually just literally never answering the phones. I must point out that my voucher only has a six month usage date on it which is ridiculous for the price that was paid by my partner (it was a gift). Even worse, when I have tried contacting the Virgin Experience Days customer service, I keep getting told that I am not able to get a refund but can pay £20 to get it extende or £10 to get it exchanged. Frankly, I find it an insult that they are asking for yet MORE money because their staff have not been able to ever assist me in booking this incredibly pointless voucher. I find this company one of the worst gift experience companies - and I've used many in the past - and would strongly recommend avoiding these overpriced and unhelpful money grabbers. I am now stuck with a Virgin pamper voucher and no time to go because all the local ones are booked for two months.