Bought a pamper day as a present for my wife who wanted me to go with her...tried to arrange the visit but was told I needed to get a doctors certificate because I take medication to control high blood pressure. Please note I do not have high blood pressure as the medication controls this. I advised that I wasn't happy to get a doctors certificate as this is a waste of my time, would cost me money to get a certificate and more importantly it is an absolute waste of NHS resources. Cut to the chase, there is nothing else I could do other than get a different virgin experience....given the bad experience I had I was not likely to want anything to do with Virgin so why would you want to take another experience. After several discussions I asked to be put through to a Virgin representative rather than the representative from Acorne. This was refused initially then I was advised that Acorne own the rights to use the VIrgin brand for experience days. So, you may think you are buying a Virgin experience but you are not; you aer buying an Acorne product branded as Virgin. Had I have known this at the get go I would never have booked the experience in the first place. The health & safety policy is overly cautious and the cancellation policy is overly rigid. The funny thing about this is that I visited a virgin active gym and used exactly the same facilities I would have used on the experience day and I didn't have to complete a questionnaire. This sort of inconsistency annoys the hell out of me. For me Virgin Experience Days are a never to be repeated experience.