Honestly a horrible setup, I received a gift card for iFly, I wanted to book for the day, but with Virgin Experiences, you cannot go straight to the vendor, they have to book it for you, and you can only do it by filling out a big form, putting in your top 3 ideal times, and it must be 7-days in advanced. I live a busy life with children, I cannot plan that far ahead right now, and for you to maybe give me my preferred times a week or two in advance? how ridiculous! I will never be using this BS company again, I don't know why anyone would go through this business rather than going direct!