had a virgin experience 2 day break with breakfast. Booked in to the Hallmark West Cliff hotel in Bournemouth on 31st July, as an Anivesary treat. the hotel was filthy, although the staff were friendly. Hotel was not hoovered from the time we arrived to the time we left. We were given a room where the valance was stained there was drink spillage marks down the wall and the room had not be dusted for ages you could wipe the dust off with your finger. We were quickly changed to another room. The spa treatment room was just a bedroom withthte bed taken out to make it into a make shift treatment room. A spillage on the stairs down to the spa had been reported but nothing had been done about it. The hot water had to be run for 20mins to get the hot water to come through. 3 other people complained whilst we were there, one for no tbeing able to check in on time, cracked tiles on the bathroom floor and the lack of hot water. This was really not the virging experieince I had expected. I have been on other virgin experience packages but this was awful and totally ruined what should have been a lovel anniversary weekend away.